Website and e-commerce terms
Set out ordering, payment, delivery, returns, cancellations and acceptable use in clear website terms that customers can understand.
Online trading and licensing
Online business contracts that keep you compliant.
E-commerce, distribution and brand licensing agreements for businesses that trade online. Grendon Legal helps retailers, software suppliers and growing brands across Cannock Chase, Staffordshire and beyond.
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Clear English. UK-focused advice.
Contracts for every click, sale and brand deal.
Good online terms make delivery, payment, returns and ownership clear before a dispute starts.
Practical contract support
Our online trading contract services
Choose the agreement your business needs now, or bring us the full set. Each document is written around your sales model, customers and route to market.
Consumer-facing service contracts
For platforms, subscriptions and digital products. We cover renewal dates, service limits, payment failures and ending the contract.
Intellectual property licensing
Protect copyright, patents and trade marks while giving partners defined rights, territories, quality controls and reporting duties.
Reseller, distribution and agency agreements
Clarify territory, targets, pricing, branding, stock and termination rights before another business sells your products.
Franchise agreements
Build a consistent operating framework for franchisees, including brand standards, training, fees, support and exit arrangements.
Import and export contracts
Cover delivery risk, Incoterms, customs information, sanctions checks and payment terms for cross-border sales of goods.
UK compliance focus
E-commerce compliance built in.
Your terms should match the way customers actually buy. Small gaps in cancellation, pricing or delivery wording can create expensive friction.
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Consumer rights coveredTerms reflect the Consumer Rights Act 2015 and the Consumer Contracts Regulations.
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Cancellation made clearWe address cancellation rights, model withdrawal forms and the information customers must receive.
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Pricing and payment explainedSet out total prices, additional charges, payment timing and what happens after a failed payment.
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Privacy and platform content alignedCross-reference your privacy notice and address reviews, user content and sensible liability limits.
Routes to market
Distribution, agency and reseller agreements
The right structure depends on who controls the sale, who carries the risk and how the relationship ends. We make those points explicit.
Distribution agreements expand_more
Set up exclusive or non-exclusive distribution for your products, with agreed territories, sales targets, marketing duties, stock ownership and termination rights.
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Define the agent's authority, commission, territory and reporting duties while addressing the Commercial Agents Regulations where they apply.
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Control branding, licence limits, customer support, pricing, data responsibilities and the restrictions that apply when software is sold through a reseller.
Request a software reseller agreement arrow_forwardImport and export contracts expand_more
Allocate transport risk and customs responsibilities with suitable Incoterms, payment provisions, documentation requirements and sanctions wording.
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Maximise your brand with licensing.
Your brand is a valuable business asset. A well-defined licence protects its use while giving the right partner room to generate revenue.
Discuss a licensing agreement phone_in_talk
Straight answers
Online trading FAQ
Good advice starts with the details of how you sell.
Do I need separate terms for B2B and B2C sales? add
Usually, yes. Consumer law gives individuals additional protections, so B2C terms need wording on cancellation, delivery, refunds and unfair terms that may not apply to business customers.
Can you draft contracts for selling digital downloads? add
Yes. We cover digital content licensing, usage restrictions, payment, service access and cancellation rights for your particular product.
What about selling on Amazon or eBay? add
The platforms have their own rules, but you still need underlying terms for fulfilment, returns, customer support, payment and the promises your business makes.
Need a second look at your website terms?
Call +44 7850 907652 and tell us how you sell.
A sensible next step
Trade online with confidence.
Your online business deserves contracts as smart as your strategy. Tell Grendon Legal what you sell, where you sell it and which agreement needs attention.
location_onPenkridge Bank Road, Cannock Chase, Staffordshire WS15 2UQ